Fortifying Customer Experience

How an AI-Powered CX Platform Secured Its Operations with Invinsense
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68%
faster detection of anomalous activities across CX systems
5.5X
improvement in vulnerability remediation timelines
94%
alignment with ISO 27001 and SOC 2 compliance requirements
6.5X
increase in early threat identification through deception technology

Customer Business Snapshot

This rapidly growing company blends artificial intelligence with human expertise to optimize customer engagement for businesses across sectors such as BFSI, e-commerce, healthcare, and edtech. With a distributed network of trained professionals and a robust AI layer, they streamline lead qualification, customer support, and inside sales for over 100 enterprise clients.

The Challenge

As the platform expanded, it encountered increasingly complex cybersecurity and regulatory challenges:
  • Complex and distributed attack surface due to AI systems, cloud-native architecture, and a human task force
  • High-value data sets requiring stringent protection from leakage or unauthorized access
  • Need to comply with global security frameworks such as ISO 27001, SOC 2, and GDPR
  • Difficulty in correlating threats across AI pipelines and telecalling infrastructure
  • Lack of continuous threat validation and proactive vulnerability mitigation.
The Challenge image

Quantifiable Impact

Category Improvement
Detection of Anomalous Activities 68% faster
Vulnerability Remediation Timelines 5.5x improvement
Regulatory Compliance Alignment 94%
Early Threat Identification 6.5x increase
Incident Response Efficiency Enhanced through reduced false positives

Conclusion

By adopting the full Invinsense platform, this CX innovator strengthened its cybersecurity framework, streamlined compliance, and achieved rapid threat response—all while supporting its mission to combine technology and people for exceptional customer outcomes.

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